Refund policy
Thank you for shopping with The Canvas! We strive to provide high-quality products from emerging, ethical fashion brands from around the world and exceptional customer service. Please review our refund policy below:
Online Orders
You may request a refund for online orders within 10 days from the date of receipt, and please note that refunds are given in store credit
To initiate a refund, contact our customer support team at (support@thecanvas.com) with your order number and a brief explanation of the reason for the return.
The product must be in its original condition, unused, and in the original packaging.
Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
In-Store Purchases
In-store purchases are eligible for a return within 14 days of the purchase date.
To process an in-store return, bring the item along with the original receipt to any of our physical stores.
The product must be in its original condition, unused, and with all original tags attached.
Refund Method
Refunds for online orders and in-store purchases will be issued in the form of store credit only.
The store credit will be provided in the amount of the original purchase price, excluding any shipping charges.
Store credit is non-transferable and can only be used for future purchases at The Canvas.
Exceptions
Personalized or customized items are not eligible for a refund unless there is a defect or an error on our part.
Final sale and clearance items are non-refundable.
How to Request a Refund
For online orders, contact our customer support team at (support@thecanvas.com).
For in-store purchases, visit any of our physical stores with the original receipt.
Processing Time
Please allow up to 10 business days for the processing of your return and the issuance of store credit.
Contact Information
Customer Support Email: Support@thecanvas.nyc
By making a purchase with The Canvas, you acknowledge and agree to abide by this refund policy. The Canvas reserves the right to modify or update this policy at any time without prior notice.