At The Canvas, we aim to ensure that you are completely satisfied with your purchase. If you are not, we offer a straightforward return process outlined below.

Processing & Shipping

• Orders are fulfilled within 2 business days of purchase.
• We currently only ship within the United States.

Return Eligibility & Timeframe

• You have 14 days from the confirmed delivery date for online orders (per the courier’s tracking information) to initiate a return.
• Items must be unused, unworn, and in their original condition with all tags and packaging intact.
• Final sale items purchased in store, gift cards, and certain personal-use items (e.g., undergarments, beauty products) cannot be returned.
   

Please note that all orders in store are final and no returns are accepted. Signage is also posted at checkout.

How to Return Your Item

1. Log your return request in our Return Portal above or email us at support@thecanvas.nyc
2. Package your item securely and send it back using a trackable shipping method.
3. Customers are responsible for return shipping costs.
4. Once your return is received and inspected, we will process your refund.

Refund Processing

• Refunds will be issued to the original payment method within 5-10 business days after the return is processed.
• Shipping costs from the original order, if present, are non-refundable.
• You will receive an email confirmation when your refund has been issued.

Exchanges

• At this time, we do not offer direct exchanges. If you need a different size or item, please place a new order and return the original item.

Damaged or Incorrect Items

• If you received a damaged, defective, or incorrect item, please contact us at support@thecanvas.nyc within 5 days of delivery with photos and your order number.

Need Assistance?

For any return inquiries, reach out to our customer support team at support@thecanvas.nyc. your section.