Frequently Asked Questions

How long does it typically take to receive my order?

Our team will typically take 1-2 business days to fulfill your order, you can expect to receive your order within 3- 5 business days depending on your location and courier.

Can I also collect any online purchases I make?

Yes, during check-out you can always select the pick-up option at one of our locations. Because of the difference in our product and brand selection per location, products are often only available at one of our locations and not all. So make sure to check whether the availability of your purchase is at the desired location.

Where can I contact you?

Our support team is ready to help you by answering any emails coming to If you happen to live close to any of our stores, you’re always welcome to come in and ask for any advice or help from our in-store team.

What type of brands can I expect to find on The Canvas’ platform?

The Canvas community consists of a group of international emerging brands that manufacture their goods and run their operations in an ethical and sustainable way. Many of these brands are young businesses breaking into the US market or local US brands that are breaking into the retail market.

You can expect to find many unique and exciting products that are made for fashion minded and curious consumers, looking for something new. Most of our brands do not have a big retail presence yet and might be unknown to you

How does The Canvas approach sustainability and curate its brands?

At The Canvas, we are committed to reshaping the fashion industry by embracing sustainability as a core value. Our approach to sustainability goes beyond the traditional confines of eco-friendly materials and ethical practices; instead, we have adopted the United Nations Sustainable Development Goals (SDGs) as a comprehensive framework to guide our journey towards a more sustainable future.

The UN SDGs provide a universal language for addressing global challenges, offering a set of 17 goals that encompass environmental, social, and economic dimensions. By aligning our practices with these goals, The Canvas aims to contribute to a positive impact on a global scale while recognizing and addressing the unique challenges within the local contexts where we operate.

The Canvas understands that sustainability is not a one-size-fits-all concept. By incorporating the UN SDGs into our framework, we acknowledge the diverse challenges faced by different communities and regions. We work closely with local artisans and manufacturers, respecting their cultural heritage and promoting sustainable practices that align with both global goals and local needs.

Our commitment to the UN SDGs enables The Canvas to measure, monitor, and report on our sustainability progress transparently. Through this framework, we strive to inspire positive change within the fashion industry, encouraging other brands to adopt sustainable practices and contribute collectively to a more equitable and environmentally conscious future.

Refund Policy

Online Orders

You may request a refund for online orders within 10 days from the date of receipt, and please note that refunds are given in store credit To initiate a refund, contact our customer support team at ( with your order number and a brief explanation of the reason for the return. The product must be in its original condition, unused, and in the original packaging. Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

In-Store Purchases

In-store purchases are eligible for a return within 10 days of the purchase date. To process an in-store return, bring the item along with the original receipt to any of our physical stores. The product must be in its original condition, unused, and with all original tags attached.

Refund Method

Refunds for online orders and in-store purchases will be issued in the form of store credit only. The store credit will be provided in the amount of the original purchase price, excluding any shipping charges. Store credit is non-transferable and can only be used for future purchases at The Canvas.


Personalized or customized items are not eligible for a refund unless there is a defect or an error on our part. Final sale and clearance items are non-refundable.

How to Request a Refund

For online orders, contact our customer support team at (

For in-store purchases, visit any of our physical stores with the original receipt.

Processing Time

Please allow up to 10 business days for the processing of your return and the issuance of store credit.

Contact Information

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