Thank you for shopping with The Canvas! We strive to provide high-quality products from emerging, ethical fashion brands from around the world and exceptional customer service. Please review our refund policy below:


Online Orders

You may request a refund for online orders within 10 days from the date of receipt, and please note that refunds are given in store credit 

To initiate a refund, contact our customer support team at ( with your order number and a brief explanation of the reason for the return.

The product must be in its original condition, unused, and in the original packaging.

Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.


In-Store Purchases

In-store purchases are eligible for a return within 14 days of the purchase date.

To process an in-store return, bring the item along with the original receipt to any of our physical stores.

The product must be in its original condition, unused, and with all original tags attached.


Refund Method

Refunds for online orders and in-store purchases will be issued in the form of store credit only.

The store credit will be provided in the amount of the original purchase price, excluding any shipping charges.

Store credit is non-transferable and can only be used for future purchases at The Canvas.



Personalized or customized items are not eligible for a refund unless there is a defect or an error on our part.

Final sale and clearance items are non-refundable.


How to Request a Refund

For online orders, contact our customer support team at (

For in-store purchases, visit any of our physical stores with the original receipt.


Processing Time

Please allow up to 10 business days for the processing of your return and the issuance of store credit.


Contact Information

Customer Support Email:


By making a purchase with The Canvas, you acknowledge and agree to abide by this refund policy. The Canvas reserves the right to modify or update this policy at any time without prior notice.


We aim to change the world of fashion.

We provide rising ethical fashion brands access to global markets via our stores & ecommerce, while bringing people to mindful fashion. We believe the demise of fast fashion will be accelerated through a connected network of sustainability-focused businesses working together to stimulate progress towards the Sustainable Development Goals. The only way the fashion industry can change is if we work together, and the goal of The Canvas is to create a place where ideas can be sparked and creativity can flourish, no matter how uncommon.


Our Structure and Operations

All brands at The Canvas must apply and align with at least two of the Sustainable Development Goals. We encourage our brands and customers to be long-term purchasers and producers, making and buying products designed to last or be reused. We provide rising, ethical brands access to global markets, services and technology by transforming vacant spaces into hubs that bring unique brands and curious customers together to nurture a thriving community around sustainable fashion.