Refund Policy
Thank you for shopping with The Canvas! We strive to provide high-quality products from emerging, ethical fashion brands from around the world and exceptional customer service. Please review our refund policy below:
Online Orders
You may request a refund for online orders within 10 days from the date of receipt, and please note that refunds are given in store credit
To initiate a refund, contact our customer support team at (support@thecanvas.com) with your order number and a brief explanation of the reason for the return.
The product must be in its original condition, unused, and in the original packaging.
Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
In-Store Purchases
In-store purchases are eligible for a return within 14 days of the purchase date.
To process an in-store return, bring the item along with the original receipt to any of our physical stores.
The product must be in its original condition, unused, and with all original tags attached.
Refund Method
Refunds for online orders and in-store purchases will be issued in the form of store credit only.
The store credit will be provided in the amount of the original purchase price, excluding any shipping charges.
Store credit is non-transferable and can only be used for future purchases at The Canvas.
Exceptions
Personalized or customized items are not eligible for a refund unless there is a defect or an error on our part.
Final sale and clearance items are non-refundable.
How to Request a Refund
For online orders, contact our customer support team at (support@thecanvas.com).
For in-store purchases, visit any of our physical stores with the original receipt.
Processing Time
Please allow up to 10 business days for the processing of your return and the issuance of store credit.
Contact Information
Customer Support Email: Support@thecanvas.nyc
By making a purchase with The Canvas, you acknowledge and agree to abide by this refund policy. The Canvas reserves the right to modify or update this policy at any time without prior notice.
Our Return Policy
At The Canvas, we aim to ensure that you are completely satisfied with your purchase. If you are not, we offer a straightforward return process outlined below.
Processing & Shipping
- Orders are fulfilled within 2 business days of purchase.
- We currently only ship within the United States.
Return Eligibility & Timeframe
- You have 14 days from the confirmed delivery date (per the courier’s tracking information) to initiate a return.
- Items must be unused, unworn, and in their original condition with all tags and packaging intact.
- Final sale items, gift cards, and certain personal-use items (e.g., undergarments, beauty products) cannot be returned.
How to Return Your Item
- Log your return request in our Return Portal above.
- Package your item securely and send it back using a trackable shipping method.
- Customers are responsible for return shipping costs.
- Once your return is received and inspected, we will process your refund.
Refund Processing
- Refunds will be issued to the original payment method within 5-10 business days after the return is processed.
- Shipping costs from the original order, if present, are non-refundable.
- You will receive an email confirmation when your refund has been issued.
Exchanges
- At this time, we do not offer direct exchanges. If you need a different size or item, please place a new order and return the original item.
Damaged or Incorrect Items
- If you received a damaged, defective, or incorrect item, please contact us at support@thecanvas.nyc within 5 days of delivery with photos and your order number.
Need Assistance?
For any return inquiries, reach out to our customer support team at support@thecanvas.nyc.r your section.